MAIN RETURN POLICY: All return/exchange requests must be made within 7 days upon receiving the package.
- All product descriptions/informations and measurement posted in the website are provided to help customer choose their perfect fits.
- Product image as seen on the site MAY slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.
- Our working hours are on Tuesday-Sunday from 9am to 6pm except during Kedah & National Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered. Email can be sent to [email protected]
- To check the return/refund status, you may contact our customer care center via email at [email protected] or 04-4944082
- We will not be responsible if your shipment is lost during the return transit.
APPLICABLE TO RETURN FOR EXCHANGE:
- Defective / Faulty Items
- We deeply apologize for such occurence. We are really sorry and will make it up to you in any possible ways! Having said that, all costs are on us :)
- If the item you receive is faulty, please contact our team and provide your order ID, photo of the faulty and reason for return. We will reply to your enquiries and ask whether you require a refund or a replacement.
- Kindly please contact our team or simply drop us an email with the following details
- Order ID (#XXXXXX)
- The matter of the issue (defective/faulty)
- Pictures or videos, whichever applicable
- Opt for Full Refund / Exchange with same value item(s). Please provide your banking details to ease the refund processes.
- This will be the flow of the whole processes:
1. Details submitted by customer.
2. We approve the request for exchange.
3. Upon approval, IF we request customer to return the faulty item(s), customer has to ship it back to us and we will examine it, then only we'll proceed with exchanging it with another/new item OR refund (whichever applicable).
4. IF we do not request for return, we will immediately ship another/new item to customer OR refund (whichever applicable). All costs are on us.
NOT APPLICABLE TO RETURN FOR EXCHANGE :
- Accessories such as brooch(es), inner(s), FREE GIFT(S) and such are not returnable.
- Pre-order & sale items or purchases made with discount coupons.
- Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance unless it is found to be manufacturing error or faulty beforehand.
- If such items are still received by us, we'll return it back to the customer and all shipping/postage cost shall be borne by customer.
EXCHANGE REQUESTS FOR STORE PURCHASE
- Please ensure that item is in an unwashed, unaltered, and unworn condition, and returns will be accepted for product exchange only (no refunds).
- Item(s) purchased must be presented at the cashier counter with the receipt as proof of purchase.
Customer will get their full refund in the event of :
- Customer received parcel with missing item(s), faulty item(s).
- Cancelled order with valid reason
- Item(s) ordered is out of stock.
- ‘Special case’ request(s) which will be reviewed and finalized by management.
Please do not hesitate to contact us at [email protected] or 04-4944082 should you have any questions or doubts.